FAQs
How can I reach you with questions about my order?
You can reach our support team by e-mail at velarywatches@gmail.com. We aim to answer all enquiries within 24–48 hours.
Where are your products shipped from?
All orders are shipped directly from our warehouse in Germany. This allows us to guarantee fast and reliable delivery within Germany and Europe.
Can I track my order?
Yes. We provide tracking for all orders. As soon as your order has shipped, you will receive an e-mail with a tracking number and instructions on how to track your parcel.
How long does shipping take?
Shipping time depends on the product, supplier and destination. Most orders are delivered within 2 to 5 business days. During peak periods or in case of unforeseen delays, delivery may take longer.
Can I return my product and get a refund?
Yes. We offer a 30-day return policy on eligible products. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. You can find more information in our return policy.
How do I request a refund?
To request a refund, please contact our support team within 30 days of receiving your order. We will send you instructions for the return and process the refund as soon as we have received the item.
Are any products excluded from refunds?
Some products may be excluded from refunds for hygiene reasons or other restrictions. You can find a full list in our return policy.
Which payment methods do you accept?
We accept payments by credit/debit card, PayPal and other secure payment providers. You can choose your preferred payment method at checkout.
Do you offer wholesale or volume discounts?
Yes. For large orders we offer wholesale pricing and volume discounts. Contact our sales team for more information on pricing and minimum order quantities.
How do I stay informed about new products and promotions?
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